Mimos & Timos Store
At Mimos & Timos, we believe every product we create becomes part of your child’s beautiful memories. We are committed to delivering the highest standards of quality and providing a transparent and fair return and exchange policy, in compliance with the E-Commerce Law of the Kingdom of Saudi Arabia, ensuring a premium and secure shopping experience.
Eligibility for Returns and Exchanges
Our valued customers may request a return or exchange within 7 days from the date of delivery, provided that the product is:
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In its original condition
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Unused and unwashed
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In its complete original packaging, including the box and all packaging materials
At Mimos & Timos, we take great care to ensure every product arrives in perfect condition, reflecting the quality and value of our brand.
Returns Based on Customer Preference
If the customer wishes to return or exchange a product without any defect, the request will be accepted in accordance with the conditions stated above. In such cases, the customer will be responsible for the shipping costs.
Refund Process
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Refunds will be issued using the original payment method
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Refund processing may take 7 to 14 business days from the date the returned product is received and inspected
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Customers will be notified once the refund has been completed
Non-Returnable Items
To ensure the highest standards of hygiene and quality, returns will not be accepted in the following cases:
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Products that have been used or washed
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Products damaged after delivery
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Products not returned in their original packaging
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Products purchased during special promotions or clearance sales
Order Cancellation
Orders may be canceled free of charge before shipment.
If the order has already been shipped, it will be handled according to the return policy stated above.
Our Commitment to an Exceptional Experience
Every product from Mimos & Timos is thoughtfully designed and carefully packaged to reflect our premium brand identity. Our goal is to deliver a complete experience that honors your child and becomes part of your cherished memories.
Contact Us
For return or exchange requests, please contact us at:
Email: [email protected]
Or through the “Contact Us” page on our website
